Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the East Midlands, UK.

 

As part of a rapidly growing service desk within Gigabit Networks, we need a smart, energetic, hands on self-starter who can provide technical assistance for complex issues and act as an escalation point for 1st line support. This is a pivotal role within the business to assist in the development and performance of the technical service desk activities along with assisting 3rd line in the management and maintenance of our network. This is a desk-based role and will be based in our Leicester Office, on the De Montfort University Campus.

 

The day-to-day tasks of this role are listed below:

• Day to day troubleshooting of customer issues via escalation point from 1st line

• Assist the Network Manager in our continuous improvement network program

• Proactively provide tools and documentation to assist the technical support team

• Identify gaps and implement troubleshooting processors into the support desk

• Reporting as required

 

Reporting to: Head of Operations

Essential Skills

 

• Excellent communications skills both verbal and written

• 2nd Line support experience preferably within a Telecoms environment

• Experienced in configuring and troubleshooting service provider networks.

• Highly organised, team player who can work on own initiative

• Can do attitude

• Reporting capabilities

 

Desirable Experience/Technical Skills in the following

• IPv6

• Routing protocols such as BGP and ISIS

• Network services such as DHCP and CGNAT

• Cisco network hardware and IOS, IOS XE and IOS XR

• VMware, Windows Server and CentOS Linux

• Monitoring platforms such as Observium, Nagios and Smokeping

• VoIP

For this role, we will be offering a competitive salary relevant to experience as well as company benefits such as a pension, health care etc